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Terms & Conditions

Hello and thank you for taking the time to view our website.
In this section, we will let you know how our website works and what to expect when you purchase from us. It is not an exhaustive list and won't take much time to read. 
We want to ensure that you are completely satisfied when shopping on our website and if you feel that you are not sure about something, or have questions you would like answered, then please contact us before purchasing at and we will gladly help. 

These terms and conditions apply to the use of this website at (the “Website”). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

We recommend that you print a copy of these Terms or save them to your computer for future reference. Please take the time to read these Terms to understand your rights and obligations when purchasing products from our website.

These terms and conditions may be varied by us at any time by posting amended terms and conditions to our Site. The terms and conditions which apply to your purchase will be those terms and conditions applicable at the time of the purchase.

Our employees are not authorised to make any representations concerning the goods we supply unless confirmed by us in writing. You agree that you have not relied on any such representations before placing an order.

These Terms and Conditions (Terms), along with our Privacy Policy and Cookies Policy (found within our Privacy Policy), provide information about us and the legal terms and conditions on which we sell goods and services (Products) on the website (Website) to you. Any reference in these Terms to we or us refers to Bumble Tree Ltd.
These Terms will apply to the use of this Website and any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before you use this Website. By accessing this Website and/or placing an order, you agree to be bound by these Terms. Using this Website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept these Terms, do not use this Website. These Terms, and any Contract between us, are only in the English language. 

About us         

Bumble Tree Ltd (bumbletree), a company registered in England and Wales. Our registered office is: Unit 4, Beacons Place Shopping Centre, Merthyr Tydfil, CF47 8DF. United Kingdom. VAT No: GB 2815 736 84 Company Registration No. 09690071

Service Availability

Our site is only intended for use by people resident in the United Kingdom and Ireland. We do not accept orders from individuals outside of the United Kingdom and Ireland.

Contacting us

If for any reason you would like to contact us, please find the details below as follows: Our Trading Address: Bumble Tree Ltd, Unit 3, Beacons Place Shopping Centre, Merthyr Tydfil, CF47 8DF. United Kingdom. Alternatively email us on

Our Products

The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images. 
Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Website may vary from the specification set out in the order. 
The packaging of the products may vary from that shown on images on our Website.

Ordering and Payment

Your order is an offer to buy from us, once you place an order we will send you an email to confirm that we have received your order, and we will send you a subsequent email to confirm that your order has been fulfilled and despatched. There will be no contract of any kind between you and us unless and until we take payment from you, fulfil and despatch your order. A binding agreement will come into force between you and us when we email you to confirm that your order has been fulfilled and despatched. At any point up until then, we may decline to supply the goods to you without giving any reason. If we take payment and subsequently fail to dispatch the goods for any reason we will refund you in full.

You accept the accuracy of any orders placed with us. It is your responsibility to check our confirmation of receipt of order to ensure that the order is accurate.

At the time you place an order you must give authority for payment. We may take payment from you at any time between you placing the order and us dispatching the goods.

The prices payable for the items that you order are clearly set out on the Site. If, by mistake, we have under-priced an item or a collection of items, we will not be liable to supply an item to you at the stated price provided that we notify you before we dispatch the item concerned.

Our prices are calculated based on current costs including the cost of materials, labour, delivery, insurance and other costs. We reserve the right to increase our prices at any time up to despatch of an order arising from any factor beyond our control including any increase in our costs. Please note also that we reserve the right to increase our prices in the event that you request any change or variation in the goods or services supplied and that we are not obliged to accept any such request.

Bumbletree use a wide range of payment methods, we accept most credit and debit cards and also use the PayPal and Klarna - (Buy Now, Pay Later) Payment platforms.

Your credit/debit card details will be encrypted by us or our partners to minimise the possibility of unauthorised access or disclosure.

All prices are expressed inclusive of any VAT payable unless otherwise stated.

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item

We remind you that we are under a legal duty to supply goods which are in conformity with our contract with you.

Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. T&Cs apply.

Our Prices 

All prices are in GBP or pounds sterling and include 20% VAT. Any delivery costs, engraved or personalised items and where applicable any packaging costs will be applied to your basket where they apply. These extra charges are shown in your shopping bag and at the checkout before going to the payment section. Any prices displayed in any publications are correct at the time of its publication. Sometimes, prices change and we reserve the right to amend these without prior notice. 
The prices of the items on our website may change and promotional offers or sale products might finish or end without any warning. If there is a price change or if we withdraw an offer after you have placed an order with us, we’ll do our best to let you know about it in case you want something on your order to change.


As we trade in the UK, all prices on this site include VAT (Value Added Tax) at 20%. If you are shopping with us from outside the E.U. or a tax-exempt country such as the Channel Islands then VAT does not apply. Our web site will automatically display all prices with the VAT included and you will be billed accordingly. Any local Duty and/or VAT payments required by your government for any non-EU delivery destinations are entirely the recipient’s responsibility. Any refusal to pay these charges, resulting in an order being returned to Bumbletree, may result in additional charges to Bumnletree. Bumbletree will pass these charges onto you by reducing any resulting refund the amount charged to return the order. If an order is detained at your local customs and not returned to Bumbletree due to a refusal to pay these charges, Bumbletree reserves the right to refuse any refund on that order.


Delivery will be made to the address specified by you on the completed order form, however, we do not deliver to PO boxes. Our delivery charges will be specified at the time the order is placed. For more detailed delivery information, please click this link: read our Delivery Policy

Warranty and Returns

Please see our Returns Policy for information about our policy in relation to returns, please click this link: read our Returns Policy

We warrant that items you order from us will be free of defects in manufacture and workmanship for a period of one year, unless stated otherwise, following receipt by you of the items. Please note that this warranty is subject to limitations as set out in "Our Liability" clause of these terms and conditions.

Defective items or items with transit damage should be notified to us within 30 days.

You will not be permitted to return any items unless we are notified within the time periods set out in our Returns Policy.

Products that are classified as 'Made to Order' or are Personalised, Engraved to a customer's requirements are exempt from our returns policy, unless damaged or faulty. Refused deliveries of these products are not eligible for a credit.

Cancellation and changes prior to delivery

You can cancel or change any of your current orders prior to dispatch by contacting us at or by simply clicking on the chat icon at the bottom right of the screen

Our Liability

Subject as expressly provided in these conditions, and where you are not dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Where items are sold under a consumer transaction your statutory rights are not affected. 

We warrant to you that, on delivery, any Product purchased from us through our site is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied. However, the information and advice contained on our site and in our sales documentation is for general guidance purposes only. You are responsible for determining whether it applies to your particular situation and whether the Products you order are appropriate for you. In particular, please read all manuals and safety instructions provided with Products, and follow them carefully at all times.

Written Communications

When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Risk and Title

The Products will be at your risk from the time of delivery to the address you gave us. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Data Protection

Any personal information you supply to us shall be used in accordance with our Privacy Policy. read our Privacy Policy.