IMPORTANT NOTICE: If you're expecting a response from us, kindly check your spam/junk folder as our emails occasionally get filtered there in error.
Our dedicated customer service team is available from Monday to Friday, between the hours of 9:00 AM and 5:00 PM to address your email inquiries. We make it our priority to respond to your emails as promptly as possible, but please allow up to 2 working days for a response, especially during busy periods.
At Bumbletree, we're customer-focused and pride ourselves on our friendly, knowledgeable service. Whether you need information on how to return an item or have a question about one of our products, we're always ready and willing to assist!
You can reach us in several ways:
- Send us an email to: info@bumbletree.co.uk
- Send us a message via Instagram or Facebook. You can find links to our official social media pages at the bottom of this page.
- Write to us at: Bumbletree Ltd, E-Commerce Department, Unit 3, Beacons Place Shopping Centre, Merthyr Tydfil, CF47 8DF, United Kingdom.
If you're expecting a response from us, kindly check your spam or junk folder as our emails occasionally get filtered there in error. It's crucial to regularly review these folders to ensure you don't miss any important communications from us.
Security Notice
From time to time, we may ask for information to prove your identity such as billing address, or delivery address information. However, please be reassured that we will never request your payment information through email.
In situations where additional payments are needed, such as extra delivery charges beyond the standard payments, we will provide a secure link for our on-site checkout through official emails ending with '@bumbletree.co.uk' or '@mountcycle.co.uk'. For your own security, we strongly advise against sharing any sensitive information via email.
All official correspondence will come exclusively from emails associated with our domains '@bumbletree.co.uk' and '@mountcycle.co.uk'.
We strongly caution against responding to or providing any information to email addresses that do not end with '@bumbletree.co.uk' or '@mountcycle.co.uk', as they may be phishing attempts.